Policies

Advance Notice

We need at least 2 weeks notice for Drop Off Catering. If that timeline isn't met, we have the right to refuse service

Please fill out our contact form to its entirety to ensure we have all necessary info for your event.

Estimate vs. Invoice

An estimate is a services proposal with a quote of what services will cost should you hire us

An invoice is a bill for the services once you do hire us as your caterer.

It is highly suggested to request an estimate first, to ensure the proper amount of food is ordered and within your budget.

If you are interested in a estimate, please specify that when you contact us otherwise you'll receive an invoice.

Retainer Fee

In order to hold our services for your event a retainer fee of $50 is required. This fee will need to be paid before we discuss any services. If you decide to move forward with utilizing our services, this fee will be applied to your invoice. This fee is non-refundable!

Payment Expectations

Once an invoice is officially sent, either a 50% deposit or full payment is due upon receipt in order to lock in your date and time. If another customer arises and they put a deposit they'll get priority.

Additionally, full payment is due one week before event. If we have not received full payment by your due date, we will no longer consider you interested in our services and your invoice will be cancelled. If a deposit has been made, there will be no refunds.

Once an invoice is paid, all sales are final. No negotiations!

Delivery

Drop Off orders greater than 20 miles from Fairfield will be subject to a $75 Delivery Fee

Cancellations

If you cancel before the due date of your invoice, you'll be charged a $100 cancellation fee or for any expenses already incurred, whichever is greater.

If you cancel after the invoice is paid, you'll be charged for the full amount of the invoice meaning no money will be returned to you.